mahjong2 Casino & Sportsbook FAQ
Users asking about mahjong2 often have questions spanning account setup, deposit and withdrawal methods, live-dealer gameplay, slot and sportsbook rules, and account security. This FAQ addresses the most common topics our users encounter.
Below, we answer questions about how to register, fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, understand our live-dealer tables and slot games, and protect your account. Each section walks through a typical user flow so you can find what you need without contacting support.
If your question falls outside these topics—for example, if you need to report a bug, dispute a transaction, or request a data deletion—scroll to the relevant section or contact our support team via in-app chat. For legal questions about our service availability, jurisdiction restrictions, or your rights, refer to our Terms & Conditions and Privacy Policy.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game types and ruleslive-dealer tables, slot games, sportsbook markets, and esports
- Security and account careaccount protection, data deletion, and jurisdiction notice
Find answers to frequently asked questions below. Click any question to reveal the answer. If you do not find what you need, contact our support team.
Account and registration
When you open an account on mahjong2, we collect your username, email address, password, mobile number, and confirmation that you agree to our Terms & Conditions. During KYC (Know Your Customer) verification, we ask for a government-issued ID, a recent proof of address (utility bill or bank statement), and a selfie holding your ID. This verification protects both you and mahjong2 against fraud and money-laundering. Processing takes a few hours. Until verification is complete, you cannot deposit. If verification is delayed, contact our support team via chat or email.
KYC verification on mahjong2 requires three documents: (1) a government-issued photo ID (passport, national ID card, or driver's licence), (2) a proof of address issued within the last three months (utility bill, bank statement, or tax document), and (3) a clear selfie of you holding your ID. Upload each file as a JPG or PNG under 5 MB. Our team reviews submissions and confirms or requests corrections within hours. If your address proof is old, obtain a new one from your bank or utility provider. Residents in Jakarta, Surabaya, Bandung, Medan, and Semarang submit documents following the same process.
Payments and transactions
mahjong2 supports deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each payment method has its own minimum and maximum limits. Deposits typically process instantly after you confirm payment in your app or bank's interface. We do not charge deposit fees; amounts vary by method. For the current limits on your preferred payment option, log in and navigate to Cashier > Deposit, where we display live rates. If a deposit fails, check that your payment app has sufficient balance, your account is verified, and you are in a supported jurisdiction.
To deposit via e-wallet, mobile banking, or local payment, log into your mahjong2 account, go to Cashier, and select your preferred payment method. Enter the amount you wish to deposit. You will be redirected to the payment app's login screen. Sign in, confirm the transaction, and return to mahjong2—your balance updates within seconds. Ensure your payment app has sufficient funds and is linked to a valid bank account. During Idul Fitri or Idul Adha, payment processing may experience delays due to bank holidays; we recommend depositing in advance. If a transaction times out, check your payment app's transaction history; if the debit went through but mahjong2 did not credit you, contact support with your transaction ID.
Game types and rules
Live-dealer tables on mahjong2 feature real dealers and real cards or wheels broadcast from professional multi-camera studios. Games include blackjack, roulette, baccarat, and Dragon Tiger. You interact with a live dealer via chat and make decisions in real time. Slots are automated games with programmed outcomes. Examples include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Slots spin on your command and resolve instantly. Live-dealer tables require a stable internet connection and work on both mobile and desktop. Slots work on low-bandwidth connections as well. Both game types are available on the mahjong2 app (Android and iOS via browser).
mahjong2 periodically offers weekly cashback on losses across live-dealer tables and slots. The exact percentage and terms vary; check your account dashboard or contact support for current details. Cashback is typically credited to your account on Monday or Tuesday following the qualifying week. To qualify, you must have made real-money wagers during the previous week. Cashback funds are subject to a playthrough requirement before withdrawal; the requirement is stated when you receive the credit. Cashback does not apply to sportsbook or esports markets. If you do not see an expected cashback credit, verify that your account is in good standing and that you met the qualifying volume.
mahjong2 offers sportsbook markets on Liga 1 (Indonesian football league) and Piala Indonesia (domestic cup competition), as well as international tournaments like Piala AFF, Champions League, and Premier League. You can place wagers on match outcome (win/draw/loss), halftime/fulltime scores, total goals, Asian handicaps, and more. Markets update in real time as kickoff approaches. Live betting is available during matches. To place a wager, navigate to the sport, select the match, choose your market, enter a stake, and confirm. Your wager settles according to the official match result. Check the odds and market rules before confirming. Unsettled wagers remain pending until the match concludes.
mahjong2 covers esports including Mobile Legends, Free Fire, and PUBG Mobile. You can place wagers on tournament outcomes, map winners, round results, and more. Esports markets open during scheduled tournaments and live match broadcasts. Odds update as matches progress. To wager on esports, go to the Esports section, select your game and match, choose your market, and confirm your stake. Results are settled based on the official broadcast or tournament organizer announcement. If a match is postponed or cancelled, your wager may be voided or refunded; check the market rules for details.
Security and account care
To request deletion of your personal data from mahjong2, contact our support team via in-app chat or email with the subject "Data Deletion Request". Include your username and email. We will confirm your identity, review any pending transactions or balances, and proceed with deletion if there are no legal holds or active wagers. Data deletion is permanent and cannot be undone. We retain certain data as required by anti-money-laundering and tax regulations; deletion applies only to data not subject to legal holds. After deletion, you cannot log in or recover your account. A response typically arrives within one business day.
mahjong2 support responds to most queries within a few hours during business hours. Complex issues (disputes, technical investigations, or data-deletion requests) may take one to two business days. Contact us via in-app chat, email, or the contact form on our website. During holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) or weekend periods, response times may extend. For urgent account-security issues (suspected fraud or unauthorized access), flag your message as urgent and contact support immediately. We aim to resolve withdrawal and payment issues within hours; sportsbook or game rule disputes may require additional investigation.
mahjong2 is available only in jurisdictions where our service complies with applicable law. We verify your location during signup; if you are in a jurisdiction where online wagering is prohibited, we cannot grant access. Your location is determined by your IP address, device settings, and the information you provide. Even if you pass initial checks, we may later restrict your account if we detect a jurisdiction violation. Use of mahjong2 from a prohibited jurisdiction is your responsibility. We do not offer our services in all territories. If you believe your access was blocked in error, contact support. For legal questions about your jurisdiction's regulations, consult a local legal advisor.