mahjong2Privacy Policy

This page describes what we collect when you use mahjong2 and how we keep that data protected under industry-standard security practices. Our privacy policy covers account registration, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, live-dealer streaming, sportsbook wagering, and customer support interactions.

We at mahjong2 collect personal information only to operate our platform, process your transactions, verify your identity, and provide customer support. We do not sell your data to third parties. We encrypt your information in transit and at rest, and we restrict access to staff who need it to serve you. Our servers may be located outside your jurisdiction; by using mahjong2, you consent to data processing according to this policy.

This policy applies to all account holders, regardless of location. If you have questions about how we handle your data, contact our support team. We may update this policy to reflect changes in our practices or applicable law; we will notify you of material changes via email or in-app notice.

What Data We Collect on mahjong2

When you register on mahjong2, we collect your email address or phone number and a password you create. We use this information to authenticate you each time you log in and to send you account-related notifications. We do not share your email or phone with marketers; we use it only for account management and support.

If you wish to deposit and withdraw funds on mahjong2, we require identity verification. You provide your full name, date of birth, government-issued ID number, and a photo of your ID document. We may also request proof of your address, such as a utility bill or bank statement. We use this information to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. Your identity documents are stored securely and are not shared with third parties except as required by law enforcement or financial regulators.

When you use mahjong2, our servers record your account activity: deposits, withdrawals, wagers, wins, and losses. We also log your IP address, device type, and browser information. This data helps us detect fraud, resolve disputes, and provide technical support. We retain transaction records for a minimum of five years as required by financial regulations.

Payment data: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet), we do not store your payment-card details or banking credentials on our servers. Your payment information is processed by our payment processor using encrypted channels.

How We Use Your Data

We use the information we collect to operate mahjong2 and provide our services. Specifically, we:

Authenticate your account and process your login requests.
Process your deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment and confirm receipt of funds.
Process your withdrawal requests and pay out winnings.
Verify your identity to comply with AML and KYC regulations.
Settle your wagers on Liga 1, Piala Indonesia, Piala AFF, badminton, esports, and other markets we cover.
Provide customer support and respond to your inquiries.
Investigate fraud, disputes, and technical problems.
Comply with legal and regulatory requirements.

We do not use your data for marketing purposes without your explicit consent. We do not share your information with third-party advertisers or data brokers. We may disclose your data to law enforcement, tax authorities, or financial regulators if legally required to do so.

Data Security and Your Rights

We encrypt all data in transit using SSL/TLS protocols. Your password is hashed using industry-standard algorithms and is never stored in plaintext. Our servers are protected by firewalls and intrusion-detection systems. Access to your account data is restricted to staff who need it to operate mahjong2 and support your account. We conduct regular security audits and penetration tests to identify vulnerabilities.

While we undertake to protect your data using standard security practices, no system is completely immune to breach or unauthorised access. You are responsible for keeping your password confidential. If you suspect your account has been compromised, contact our support team immediately. We will verify your identity, secure your account, and review your recent activity.

Data retention: We retain your account information, transaction history, and identity documents for at least five years. After this period, we securely delete your personal data unless legal requirements demand a longer retention period. You may request a copy of your data or request deletion at any time via our support team.

Cookies and Tracking

Our mahjong2 app and web interface use cookies and session tokens to remember your login state and your preferences. These are functional cookies; we do not use tracking cookies for advertising. You may disable cookies in your browser settings, but doing so may prevent mahjong2 from functioning correctly. We do not place third-party cookies on your device.

Your Rights on mahjong2

You have the right to access, correct, and delete your personal data held by mahjong2. You may request a copy of your account information and transaction history at any time. You may also request that we delete your account and purge your personal data (subject to applicable legal retention requirements). To exercise these rights, contact our support team with your account details. We will respond to your request within a reasonable timeframe.

You also have the right to lodge a complaint with your local data-protection authority if you believe we have violated your privacy rights. Our mahjong2 platform operates in jurisdictions where data-protection laws apply; your rights are governed by those laws.

Third-Party Processors

We use third-party service providers to operate mahjong2. These include payment processors, cloud hosting providers, identity-verification services, and customer-support platforms. We ensure that all third-party processors sign data-processing agreements that require them to protect your data and use it only for the services we request. Our payment processors comply with PCI-DSS standards for payment-card security. We remain responsible for any breach by our processors.

If you have any questions about our privacy practices, contact our support team. We will answer your questions and address any concerns you have about how mahjong2 handles your data.